PanTastic – Terms & Conditions

Article 1 – Definitions

  • Cooling-off Period: 14 days during which you may cancel your purchase without giving a reason.

  • Consumer: A natural person not acting in a business or professional capacity.

  • Day: A calendar day.

  • Distance Contract: A sale completed via online or other remote methods.

  • Durable Medium: A format that allows you to store and access information unchanged (e.g., email).

  • Entrepreneur: PanTastic, seller of kitchen utensils and accessories online.

  • Right of Withdrawal: The consumer’s right to cancel within the 14-day cooling-off period.

  • Remote Communication: Tools used to form contracts without physical presence (e.g., website, email).

Article 2 – Applicability

These terms apply to all offers, sales, and contracts via the PanTastic website. By purchasing from us, you agree to these terms.
A digital copy of these terms is provided before checkout and may be saved for future reference.
In the event of conflicting conditions, the most consumer-friendly option will prevail.

Article 3 – Company Information

  • Business Name: ALOP LIMITED

  • Registered Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG

  • Registration Number: 78079033

Article 4 – Our Offers

All offers:

  • Clearly display prices, validity, and any special conditions.

  • Accurately describe products. Images may vary slightly from actual items.

  • Include total costs, taxes, shipping fees, and withdrawal rights.

  • May be changed or withdrawn by PanTastic at any time.

Article 5 – The Purchase Agreement

A contract is established when the consumer accepts an offer and completes payment.
For online purchases:

  • We confirm the order electronically.

  • We use secure payment and data protection methods.

  • Orders may be declined or adjusted with valid reason.

Article 6 – Right of Cancellation

You may cancel your order within 14 days of receiving it.

  • Items must be unused and returned in original packaging.

  • Cancellation must be submitted via email or in writing.

  • Returns must be sent within 14 days of notice.

Article 7 – Returns & Refunds

  • Return shipping is at the customer’s expense.

  • Refunds are processed within 14 days of receiving returned items or valid proof of return.

Article 8 – Pricing

  • Prices are fixed during the offer’s validity, excluding VAT, errors, or typos.

  • International buyers are responsible for customs duties and import taxes.

Article 9 – Product Quality & Warranty

Products will:

  • Match descriptions and perform as expected.

  • Be free of defects unless stated otherwise.

Warranty exclusions: misuse, third-party alterations, and normal wear.
Issues must be reported within 14 days of delivery.

Article 10 – Delivery

  • Orders are delivered to the address provided during checkout.

  • Expected delivery is within 30 days, unless otherwise specified.

  • Delays will be communicated. You may cancel for a full refund if exceeded.

  • If a product is unavailable, a comparable substitute may be offered — you may refuse.

Article 11 – Subscriptions

  • For recurring deliveries or subscriptions:

    • Open-ended contracts may be canceled with 1-month notice.

    • Fixed-term contracts do not auto-renew unless agreed.

    • Contracts over 1 year may be canceled after 12 months.

Article 12 – Payments

  • Payment is due at checkout unless otherwise agreed.

  • Any payment errors must be reported promptly.

Article 13 – Complaints

  • Complaints must be submitted within 7 days of discovering the issue.

  • We will respond within 14 days.

  • If valid, we’ll offer repair, replacement, or refund.

Article 14 – Dispute Resolution

We aim to resolve disputes amicably.
If needed, issues may be escalated to a recognized dispute resolution body.

Article 15 – Force Majeure

PanTastic is not liable for delays or failures caused by events beyond our control (e.g., natural disasters, technical outages, strikes).

Article 16 – Governing Law

All contracts and disputes are governed by U.S. law, unless local consumer law applies differently.

Article 17 – Updates to Terms

We may revise these terms periodically.
Please review the current version before making a purchase.