Return & Refund Policy – PanTastic

At PanTastic, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a clear and fair return policy to make it right.

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Eligibility for Refund

You may request a refund within 14 calendar days of receiving your order if:

✔ You notify us within this period with a valid reason
✔ The item is unused, in original condition and packaging
✔ The product is defective or damaged during delivery

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Non-Refundable Items

🚫 Used, altered, or misused products
🚫 Customized or personalized items (if applicable)
🚫 Items purchased as final sale, clearance, or under promotional discounts

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How to Request a Refund

Please contact our support team with the following details:

• Order number

• A brief explanation of the issue

• Photos of the item and packaging (if damaged or defective)

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Return & Refund Process

1. Review & Verification

Our team will review your request and may ask for additional information or request a return.

2. Return Shipping

If return is required:
➤ Return instructions will be provided.
➤ Customers are responsible for return shipping unless the item is defective or incorrect.

3. Refund Completion

Once approved, your refund will be processed back to your original payment method within 5–7 business days.
Processing time may vary depending on your bank or payment provider.

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Important Notes

• Items must be returned in original packaging and unused.

• Shipping fees are non-refundable, except for defective or incorrect items.

• PanTastic reserves the right to decline refunds if the above conditions are not met.

• Excessive or abusive return activity may result in account restrictions.

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Need Help?

We're here to assist! Please reach out via our Contact Us page for any return or refund queries.

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Thank you for choosing PanTastic — where quality cookware meets kitchen perfection!